The Home Depot® Gift Card FAQs
Am I purchasing the Gift Card through The Home Depot?
To provide an expanded selection of Gift Card designs and the option to have your gift card delivered in a Hallmark branded greeting card or Tool Box gift tin, you have been directed to The Home Depot’s partner site operated by Hallmark Business Connections. Hallmark Business Connections will take your order, process the payment and send the Gift Card to the designated recipient.
Can I purchase a Gift Card with other The Home Depot merchandise in the same transaction?
You have been directed to a new site that is operated by The Home Depot's third party partner, Hallmark Business Connections. To buy The Home Depot merchandise, you will need to go to The Home Depot and make the merchandise purchase in a separate transaction.
When I order a gift card and gift tin with note card, will the gift card be in the note card or the gift tin?
When you order a gift card and gift tin, the gift card will be inside the gift tin, and the standard notecard will be included to pass along your special message.
What is The Home Depot Gift Card?
The Home Depot Gift Card is a plastic card with monetary value. It may be used to purchase The Home Depot merchandise online, in stores or by phone. To purchase The Home Depot Gift Card, click here.
What is The Home Depot Design Your Own Gift Card?
The Home Depot Design Your Own Gift Card is a plastic card with monetary value - like the standard The Home Depot Gift Card - but it can be personalized with your photo and text for only $1.99 extra through this website. It may be used to purchase The Home Depot merchandise online, in stores or by phone. To purchase a The Home Depot Design Your Own Gift Card, click here. When you get to the Gift Card categories, select any category. The Design Your Own Gift Card is available in any Gift Card category.
What forms of payment do you accept for purchase of The Home Depot Gift Card?
We accept Visa, MasterCard, American Express and Discover. The Home Depot Consumer Credit Card or The Home Depot Commercial Revolving Charge Card cannot be accepted as payment for custom Gift Cards or greeting cards because this site is operated by The Home Depot’s third party partner, Hallmark Business Connections.
Can I buy The Home Depot Gift Card and have you send it to someone else?
We can ship your Gift Cards to anyone with a valid address within the 50 states and Puerto Rico, United States Virgin Islands and Guam. We cannot ship Gift Cards to other addresses outside of the U.S. at this time.
When is my credit card charged for my purchase?
Your credit card is charged at the time your order is shipped. This purchase will appear on your credit/debit card statement as “Home Depot Gift Cards” or “Gift Certificate Center”.
Can my order be personalized?
Each The Home Depot Gift Card you order is sent in a The Home Depot note card that can be personalized with a personal message to the recipient and your name. This personalization is easily completed during the short Gift Card order process. You can also upgrade your Gift Card packaging to have your Gift Card delivered in a Tool Box gift tin or Hallmark branded greeting card with the same type of personalization on each greeting card.
Can I buy more than one Gift Card in one order?
Absolutely. You have the opportunity to order The Home Depot Gift Card(s) with different designs, dollar amounts, packaging options – and personalize the packaging the Gift Card is delivered in with the recipient’s name, a message and your name.
Where do you ship Gift Cards?
Gift Cards may be shipped to valid addresses within the 50 states and Puerto Rico, United States Virgin Islands and Guam. We cannot ship Gift Cards to other addresses outside of the U.S. at this time.
Are Canadian Gift Cards available?
To purchase a Canadian The Home Depot Gift Card online, click here. You may also purchase Canadian Gift Cards by visiting your local The Home Depot store in Canada.
What is the shipping time?
Shipping time will depend upon the delivery method and gift card packaging options you select. You will receive an email confirming your order shortly after your order is submitted. Orders that are submitted by 12 noon Central Time will be shipped within 2 business days. Orders placed after 12 noon Central Time will be shipped within 3 business days. Standard delivery on Gift cards is US Mail, so delivery can take up to 7-10 business days. There is no shipping charge for Gift Card orders sent via US Mail. If you selected a Hallmark branded greeting card or gift tin for your packaging option, your order will ship within 5 business days.
What if I want to get my The Home Depot Gift Cards delivered more quickly?
We can send your Gift Card order via UPS expedited service for just $6 more. Please allow 1-2 business days for processing before your order is shipped via expedited delivery. UPS offers Saturday delivery to most, but not all, U.S. ZIP codes.
What are the terms and conditions related to the use of a The Home Depot Gift Card?
Valid toward purchase of merchandise/services at any The Home Depot® store in the U.S., Canada or Mexico and online at HomeDepot.com. Gift Card carries no implied warranties and is not a credit/debit card. Not redeemable for cash (unless required by law) and cannot be applied to any credit or loan balance, Tool Rental deposits, or for in-home/phone purchases. Gift Cards will not be cancelled and replaced without proof of purchase. Except as required by law, Gift Cards purchased with cash will not be replaced and any Gift Card may be deactivated or rejected in connection with fraudulent actions. Check your balance at any The Home Depot store or online.

© 2010. HOMER TLC, Inc. All rights reserved.
Redeemable in local funds at Home Depot’s then applicable exchange rate.

Válida para la compra de mercancía/servicios en cualquier tienda de The Home Depot® en Estados Unidos, Canadá o Mexico y en línea en HomeDepot.com. La tarjeta de regalo no cuenta con garantías implícitas y no es una tarjeta de crédito/débito. No es reembolsable por efectivo (salvo que la ley lo requiera) y no puede aplicarse a ningún crédito o saldo pendiente, depósitos por Renta de Herramientas o en compras a domicilio/telefónicas. Las tarjetas de regalo no serán canceladas y reemplazadas sin comprobante de compra. Salvo que la ley lo requiera, las tarjetas de regalo compradas con dinero en efectivo no serán reemplazadas y cualquier tarjeta de regalo puede ser desactivada o rechazada en caso de actividad fraudulenta. Consulta tu saldo en cualquier tienda de The Home Depot o en línea.

© 2010. HOMER TLC, Inc. Todos los derechos reservados.
Canjeable en moneda nacional al tipo de cambio determinado por Home Depot.

Canada English

Valid toward purchase of merchandise/services at any The Home Depot® store in Canada, the United States or Mexico. Gift Card carries no implied warranties and is not a credit card or debit card. Cannot be redeemed or exchanged for cash (unless required by law), cheque, credit, or payment on any credit or loan account, for Tool Rental deposits, or for purchases outside a The Home Depot store (e.g., a customer’s home, over telephone, or online). Check your balance or get any other information about this card at any The Home Depot store. Returns for purchases made with this card are subject to our Returns’ Policy (details available at any The Home Depot store) and eligible refunds will be made by Store Credit. Lost, stolen, or damaged Gift Cards will not be cancelled and replaced without required proof of purchase. Except as required by law, Gift Cards purchased with cash will not be replaced. Contact your local store for details. Home Depot Incentives, Inc. reserves the right to deactivate or reject any Gift Card issued or procured, directly or indirectly, in connection with fraudulent actions, unless prohibited by law, and Home Depot Incentives, Inc. reserves the right to change these terms.

© 2010. HOMER TLC, Inc. All rights reserved.
Redeemable in local funds at Home Depot’s then applicable exchange rate.

Canada Quebec

Valide à l’achat de marchandises ou de services dans tout magasin Home Depot du Canada, des États-Unis et du Mexique. La carte-cadeau n'offre aucune garantie et n'est pas une carte de crédit ni de débit. Ne peut être rachetée ou échangée contre de l'argent (sauf si la loi l'exige), chèque, crédit, ou versement à un compte créditeur ou de prêts, aux comptoirs de location d'outils, ou achats effectués hors d'un magasin Home Depot (par ex.: depuis le domicile du client, par téléphone ou en ligne).Vous pouvez vérifier votre solde ou obtenir d'autres renseignements concernant la présente carte dans tous les magasins Home Depot. Les retours des achats effectués à l'aide de cette carte sont assujettis à notre politique de retour des marchandises (détails disponibles dans tous les magasins Home Depot) et les remboursements admissibles seront assurés par crédit en magasin. Une preuve d'achat est nécessaire pour remplacer les cartes-cadeaux perdues, volées ou endommagées. Sauf dans la mesure requise par la loi, les cartes-cadeaux achetées avec de l'argent comptant ne seront pas remplacées. Communiquez avec votre magasin Home Depot le plus proche pour obtenir tous les détails. Les primes Home Depot, inc. se réserve le droit d'annuler ou de rejeter toute carte-cadeau émise ou produite, directement ou indirectement, en collaboration avec des actes frauduleux, à moins d'être interdit par la loi, et se réserve le droit de modifier ces clauses.

© 2010. HOMER TLC, Inc. Tous droits réservés.
Échangeable au taux de change local en vigueur à Home Depot.
How can I check the balance remaining on my Gift Card?
You may check the available balance on your The Home Depot Gift Card in one of two ways: 1. Visit any The Home Depot store and ask a cashier to check the balance for you. 2. Check your balance online at homedepot.com.
Can I use a Gift Card to purchase my online order?
Yes. The Home Depot Gift Card(s) may be used to make purchases online at homedepot.com. It may also be used to make purchases by phone or in person at any The Home Depot store.
Return Policy and Product Exceptions
The Home Depot Gift Cards are not returnable and cannot be redeemed or exchanged for cash (unless required by law), check, credit, or payment on any credit or loan account nor Tool Rental deposits.
How long should I keep my Gift Card after using it as tender for an online purchase?
Please retain your Gift Card(s) until you have received your online purchase. No charges will be deducted from your Gift Card(s) until your order has been shipped.
Is The Home Depot Gift Card reloadable?
The Home Depot Gift Card is not reloadable. It is not a credit card or debit card.
What if I have additional questions about ordering The Home Depot Gift Cards?
For questions about this The Home Depot Gift Card program, please call us Monday through Friday, 7:00 a.m. - 7:00 p.m. Central time at 1.866.398.4540. You can also email us at HomeDepotGiftCards@HallmarkBusinessConnections.com. Once you receive your The Home Depot Gift Card, if you should have questions about the card’s balance, difficulty using the card, etc., please contact The Home Depot directly at 1.800.430.3376.
Can I return the greeting card or gift tin I ordered with my The Home Depot Gift Card?
Greeting Cards and gift tins ordered with any The Home Depot Gift Card are not returnable or refundable.
If I give my credit card information online is it safe?
Keeping your information secure is a top priority for us. When you place orders through our site, you will transmit your order information, including your credit card number, to our secure server. Our secure server uses Secure Sockets Layer software (SSL), which allows us to receive information that your Web browser encrypts and transmits to us. SSL encryption technology is designed to prevent the unauthorized viewing and downloading of your order information.
Will you sell my information to other companies?
We are just as concerned about ensuring your safety as you are. We will not trade, rent, or sell your personal information. We will also never share your credit card number, e-mail address, or other personal information without your prior authorization. For more information, please visit our Privacy & Security Statement page.
Who is Hallmark Business Connections?
Hallmark Business Connections is a wholly owned subsidiary or Hallmark Cards and specializes in business incentive solutions designed to create engaged employees and loyal consumers. Visit HallmarkBusinessConnections.com to learn more.
How do I place a Corporate Gift Card order?
Call toll-free 877-423-3005 to speak with our Corporate Incentive Representatives, Monday through Friday, 8 a.m. to 5 p.m. ET.