RCC
FAQs for Redeeming Reward Choice Certificates
What is the Reward Choice Certificate?
The Reward Choice Certificate is a unique reward that is redeemable for gift cards and certificates to more than 350 popular retailers, catalogs, restaurants, travel and entertainment providers. This reward allows recipients to select EXACTLY what they want.
I received a Reward Choice Certificate. How do I get my gift card/certificate?
It's easy . The fastest, simplest way is to redeem it online at the website printed on your paper certificate. Enter your tracking number and full dollar value and click on "View Merchant Options" to begin the redemption process. Select your retailer and shipping method, and your gift card/certificate will be on its way to you. If you received your certificate via email, click on the link in your email to view your certificate and click the "Redeem Certificate" button above the certificate image to be connected to begin the redemption process.
You also can redeem your paper Reward Choice Certificate through the mail. (Please allow 2-3 weeks for processing your gift card/certificate.) Simply complete the form on your certificate and mail it to:

Hallmark Business Connections
Redemptions Dept.
7th Floor
121 S. Eighth Street
Minneapolis, MN 55402
Can I redeem my award from more than one merchant?
Yes. Gift cards/certificates are available starting at $10 in $5 increments. If you have certificates valuing $20 or more, you can select from multiple merchants.
Once my Reward Choice Certificate is redeemed, when will I receive my gift card/certificate?
Redemptions received by 2:00 p.m. Central time will be shipped the same business day. Redemptions received after 2:00 p.m. Central time will be shipped the next business day. Standard shipment is via U.S. Mail, so delivery can take up to 7-10 business days. However, upgraded shipping options are available so you can get your gift card/certificate even faster!
Does the Reward Choice Certificate expire?
Yes, the expiration date can be found on paper certificates next to the tracking number and on electronic certificates at the bottom of the certificate image. Expired Reward Choice Certificates cannot be redeemed or reissued. Also, some individual retailer gift cards/certificates may expire. Please call our Customer Service Consultants Monday through Friday, 7:00 a.m. – 7:00 p.m. Central time, at 866.601.5921 with questions.
Can I save up my awards and redeem them all at once for one larger denomination gift card/certificate?
Yes, you can redeem multiple Reward Choice Certificates. Be sure to enter the highest value first, this ensures you will have the largest merchant list to select from.
If I am using MSN™ Hotmail, Yahoo!® Mail, AOLSM Mail or GMail can I select a Virtual Gift Certificate?
Yes. However, some e-mail service providers such as MSN Hotmail, Yahoo! Mail or AOL Mail, allow users to filter out mail that might be perceived as 'junk' mail. Depending upon the sensitivity level that a user may select, e-mail from Hallmark Business Connections could be inadvertently filtered from an individual's Mailbox. Since e-mail sent to them from the Reward Choice Certificate web site contains redemption information, we recommend that you adjust your e-mail filter settings to the service provider's default or the lowest setting.
What if I have additional questions about redeeming the Reward Choice Certificate?
Contact our Customer Service Consultants, Monday through Friday, 7:00 a.m. – 7:00 p.m. Central time, at 866.601.5921.